Started in 2021 by Justin Britanik, he has worked in healthcare for over 15 years with a background in quality management in primary care, inpatient, and public health settings. He has a passion for helping teams reach their project goals by improving processes through value creation and reducing variation. He specializes in facilitating learning collaboratives, performance measurement, leading and coaching QI projects, and building and sustaining a culture of quality.
His favorite part of working in quality improvement is seeing teams and individuals reach their full potential, and empowering them to embrace technical and experiential data in order to take on difficult challenges with precision and innovation.
Justin has a proven track record of mentoring and coaching high-performing teams through all phases of quality improvement including: building infrastructure, training in person and virtually, project management, producing useful data and applying analytical techniques to inform tactical decisions, as well as managing change and sustaining improvements.
Our Value Driven Purpose
Quality, as respect for people
Patients and families are respected with efficient, effective services, sensitive to their needs and wants. Staff are respected through empowerment, and the capability to report and solve problems, without assigning blame. The strategic mission of the organization is respected through equitable, efficient, and innovative work as a result of standardized approaches to problems within processes.
Improving health outcomes, business processes, & patient experience
Quality means more than benchmarking -- we believe in taking a holistic view of technical and experiential quality that are centered around the voice of patients, families, and stakeholders.
Data-informed improvement
We stress that improvement is based on accurate and measured data, and focus on gleaning knowledge from analysis of appropriate metrics that are specific and relevant to your goals. By using an approach that combines statistical rigor and lived experience, we support effective action and decision making in pursuit of goals.
Building a culture of quality
Quality can't thrive in a vacuum. We seek to foster an environment where people are trained, and capable of being contributors to the clearly defined success of their patients and stakeholders, the organization, and themselves as empowered change agents with a common language and shared mental model for improvement.